From City Manager T.C. Broadnax:
DPD Initiatives to reduce response times
The Dallas Police Department (DPD) has created and implemented a process geared toward reducing response times and improving service levels for 911 calls. In this process, Majors of Police (Night Majors) in the new leadership team are ensuring that calls are monitored real-time in the field, and that resources are properly allocated to illustrate our goal of “Service First.” The process began this past weekend on Friday (1/12) and Saturday (1/13) night. The goal is to ensure all levels of supervision are monitoring calls for service and officers’ response time. At one point on Saturday night, the City had less than 15 calls holding citywide. In fact, Northcentral and Southcentral Patrol Divisions were holding no calls for service around 1:00 A.M. The first weekend proved successful with response times for priority one calls at 7 minutes and 59 seconds on Friday (1/12) and 7 minutes and 35 seconds on Saturday (1/13). These response times are below the 8:00 minute goal and helped the communications division keep their service level goal of answering 90% of calls within 10 seconds. The department will continue to seek ways to improve and serve our citizens with a spirit of excellence. Should you have any questions, please contact Dallas police Chief U. Renee Hall.