If you run a business chances are that you are concerned about being robbed. It is important for your safety and the safety of any customers to comply with the robbers demands. This is a stressful situation and it may be difficult to concentrate on getting a good description of the suspect. Do the best that you can to get a good description of the robber but do not be overly obvious. Below are some suggestions that you may find useful.
- Let the robber know all movements that you will make and don’t surprise the robber with sudden movements. If the robber tells you to do something, let them know what you have to do to accomplish it (i.e. I have to reach down here or over there.)
- Do as you are told! Try to stay calm. Do not shout or scream at the robber. Anxieties are already high so don’t aggravate or escalate the situation more than it already is.
- Get a robber out and on his way as soon as possible. The sooner the robbers leaves the premises the better.
- If possible, get a description (as detailed as possible) of the robber(s), his/her vehicle, direction of travel, etc., but only if it does not jeopardize you or others!
- Don’t be overly helpful just do as you are told. Do not volunteer more than is stated.
- Remember–aggressive resistance and heroism could have tragic results. Don’t be a hero! Each person will react differently to any given situation and many already have their minds made up as to what they will do or think they will do, (pre-planning is a good suggestion) but your survival is the primary concern. Your actions whether compliant, passive, resistant, etc. can play a direct role in how an incident evolves and/or concludes.
- The foremost factor to consider is your safety and the safety of those around you.
The following are some tips that may be useful as preventive measures and/or assist in loss reduction through cash handling procedures:
- Do not keep large amounts of cash on hand.
- Make deposits as needed. Don’t “stockpile” or hold the day’s or week’s receipts for one large deposit. Make several and vary the schedule.
- Do not count large amounts of money where customer can see.
- Don’t let customers know that you have had a very busy day.
- Consider using a “time lock” or “drop” safe in your business.
- Refrain from making change and cashing checks, this could evolve into a problem for you and/or your business.